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 All bookings, and any subsequent amendments, will be confirmed by the Company in writing and it is the responsibility of the hirer to ensure that all the details contained within are accurate.  

 The Company offers its advice on journey times in good faith but does not guarantee the completion of any journey, or leg of a journey, in any given time.

The vehicle will depart at times agreed by the hirer, and it is responsibility of the hirer to account for all passengers at those times. The Company will not accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer.

Should the vehicle be detained by the hirer, or be taken on a longer journey than contracted for, the Company reserves the right to make a proportionate additional charge.

 Quotations are given on the basis of the most direct route and on information provided by the hirer. The route used will be at the discretion of the Company unless it has been particularly specified by the hirer at the time of enquiry. 

 Quotations are given for coach and driver only. Any additional charges (eg parking and departure charges, ferry costs, hotel bookings, event admission, driver accommodation and meal costs) will be separately identified and will be the hirer’s responsibility unless specified otherwise. 

On day of hire 100%

Less that 14 days notice 50%

Less than 16 weeks notice 15%

 In addition all unavoidable Third Party charges including, but not limited to, ferry costs, hotel bookings, event admission, driver accommodation and meal costs incurred by the Company and not adequately covered by the above charges will be payable, irrespective of the period of notice of cancellation given. 

 Cancellation by the Company: In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or the happening of any event over which the Company has no control (including adverse weather and road conditions) the Company reserves the right to cancel any hire. In such an instance no charge would be made and any monies paid returned but the Company declines all liability for loss or inconvenience suffered as a consequence of such action. 

 The Company reserves the right to provide a vehicle of larger capacity or higher specification than that required at no additional charge unless any extra seats or facilities are used in which case a reasonable additional charge will be made. The Company also reserves the right to substitute a vehicle from another operator provided that the size and facilities provided are of at least comparable standard. 

 The hirer must not exceed the legal seating capacity of the vehicle which will be clearly stated on the quotation and on the vehicle itself. 

 The hirer undertakes to abide by all drivers’ hours regulations and other statutory requirements and regulations that may in any way affect the journey in question. Drivers must comply with all such regulations but, subject to the constraints imposed by them, will comply with all reasonable requests of the hirer. 

Any hirer requiring a PSVAR coach and intended to use the wheelchair lift, and be seated in their wheelchair during travel the wheelchair must be crash tested and in good condtion, or the driver may refuse travel on safety grounds.

The Company reserves the right to request any passenger/s to leave the vehicle, and in extreme circumstances to terminate the hire, if it deems their conduct to be illegal or incompatible with the comfort or safety of other passengers or its employee/s.

Seatbelts must be worn by all passengers age 14 years or over.

Should the vehicle be in an unreasonable state of cleanliness at the conclusion of the hire the Company reserves the right to levy an additional cleaning fee.

The hirer will be held responsible for any damage that may be caused to the vehicle, or to the person or property of any Third Party through the negligence or misconduct of him/herself or any of the party using the vehicle.

Pets and other animals are not permitted on any vehicle with the exception of guide dogs by prior arrangement.

Acceptance of passenger luggage for carriage is subject to statutory regulations, vehicle weight restrictions and availability of appropriate space on the vehicle. The Company does not guarantee that luggage space on a hired vehicle will be sufficient for the hirer’s needs and will not be liable for any loss or inconvenience that may arise from inadequate luggage space being provided. Intention to convey suitcases or other particularly heavy or bulky items of luggage must be notified to the Company at the time of booking in order that appropriate arrangements may be made. The carriage of luggage is entirely at the owner’s risk. The Company will not be responsible for any damage to, or loss of, personal property carried in the luggage lockers or passenger area of the vehicle.

All complaints must be put in writing to jo.gastonia@gmail.com and we will indever to get back to you in 5 working days.